Delivery options

Life Extension Europe is serving customers in more than 30 countries in Europe, providing some of the best, most potent science-based nutritional products since 1995. With fast, hassle-free delivery, and a multi-language Customer Care team and health advisors to guide you, we are dedicated to helping you live healthier. When you shop at lifeextensioneurope.co.uk or another language storefront, we ship directly from our warehouse in the Netherlands through our trusted delivery partners UPS or DHL.

We have five different delivery options:

Pickup location, Home Standard, UPS Express Saver, Free shipping at Pickup, and Free shipping as Premier.



Delivery Rates & policies

Our warehouse ships within the same day if orders are placed Monday-Friday before 14:00 CET. Otherwise, orders will be processed and shipped the next business day. The average delivery time is 2-4 business days (Monday to Friday).

Note, weekends and holidays are not business days, so if you place an order on a Saturday, the order will be processed on shipped on the following business day, Monday. In case of potential delays due to high demand or seasonal challenges, we'll communicate on our site and check-out. In case of limited stock availability, we will share this on site and potentially also call or write to you in case of refund, replacement, or new estimated delivery time.

Delivery option Cost Delivery details
Pickup location £ 5 or Free on orders > £ 40 Collect your parcel at a location that suits you. The order is delivered by UPS to the Pickup location, chosen by you at check-out. If the parcel is not collected within 8 days, it will be returned to our warehouse in the Netherlands. Estimated delivery time is 2-4 business days. Saturday is increasingly a possibility at most Pickup locations.
Home standard £ 7 The parcel is delivered by UPS or DHL to your home. See which delivery company is available at your location in check-out. The delivery company will make one delivery attempt at your home address. Then the parcel will go to the nearest Pickup location by the delivery company. If the parcel is not collected within 8 days, it will be returned to our warehouse in the Netherlands. Estimated delivery time is 2-4 business days.
Express Saver £ 15  The parcel is delivered by UPS to your home address. UPS will make one delivery attempt at the home address. Then the parcel will go to the nearest registrated Pickup location. If the parcel is not collected within 8 days, it will be returned to our warehouse in the Netherlands. Estimated delivery time 1-2 days, depending on your location. Islands may take longer in delivery time. Note, few delivery locations only have this option. See your choice in check-out.
Free shipping at Pickup £ 0 Enjoy Free shipping on a Pickup location of choice, on orders above £40. In case of no pickup location of interest or choice, you can choose to upgrade to Premier membership or subscribe to our newsletter for notification on free delivery campaigns.
Free Shipping as Premier £ 0 Unlimited Premier delivery, with no minimum order required. Plus free delivery choice of Pickup location and Home Standard. And if your location only has Express Saver as an option, you will be compensated the cost of Home Standard.

NOTE: Please do not write the Pickup location address as your own address delivery as this can cause avoidable delays in delivery. To determine your location and delivery options, we'll use your *Click delivery option* and your delivery address when you're signed in to your account; otherwise, we'll use your IP address.


Free Delivery

Free delivery on Pickup locations on orders above £40.

See if you can choose a pickup location near you at check-out. We choose based on your address and IP, otherwise, check directly in the location map for direct access to our delivery partners overview of locations. In case of no pickup location of interest or choice, you can choose to upgrade to Premier membership or subscribe to our newsletter for notification on free delivery campaigns.

Free Shipping as Premier

Enjoy unlimited Premier delivery, with no minimum order required. Plus free delivery choice of Pickup location and Home Standard. And we don't run free delivery on Express Saver and if your location only has Express Saver as an option, you will be compensated the cost of Home Standard as a Premier.

I.e. if you purchase 3 orders for Home delivery in a year, you'll pay £21. To enter the Premier membership and receive lots of other benefits, the cost is only £20.

Explore all extra benefits as Premier.


Returns

You are covered by our Satisfaction Guarantee - and a 100-day return policy!

In case you need to return a product, due to damage or if you want to use our extra-long 100 days return policy. Send the product including invoice number to the following address:

Life Extension Europe B.V.

Frankfurtstraat 34-36, NL-1175 RH Lijnden, The Netherlands

Note - we don’t cover the return shipping costs. If you are shipping an item over £ 75 you should consider using a trackable shipping service or purchasing shipping insurance.

Prior to returning the products, we advise our customers to call or email our Customer Care team to ensure the refund is being processed accordingly.

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Customs & Non-EU information

You will always find our prices include VAT and duties, and our delivery rates as fixed. We aim for no hidden surprises despite currency exchange variations and duties & taxes on our imported US products. Customers who order for delivery outside EU or border countries/ territories do not pay VAT on our shop products, as they are subjected to additional local import duties, which will be paid by the customer. The VAT reduction will be visible at your order invoice based on your local VAT reduction. Delivery locations that can be affected by this: Canary Islands, San Marino, Vatican City, Campione d’Italia – Livigno, Norway Switzerland, and Liechtenstein. If questions, please check your local customs rules or contact our Customer Care. Additionally, we will not have all US products in our European range due to EU legislation, even though we reformulate where ever it is possible to deliver an optimal product. Note we will be the only distributor for EU reformulated products.


COVID-19

Since March our warehouse has been working in shifts. Our top priority is the health of our customers and employees, and it is important we continue to help our customers and employees live healthier. We will continue providing vitamins & supplements to support your immune system and well-being. The new safety conditions are no longer causing delays in shipping the products, however the extra high demand for potent nutritionals may trigger backorders and delays in shipping. Additionally, we experience increasing restrictions from our delivery partners to certain postal codes and pick up locations. We will inform as much as possible and we truly appreciate your understanding in this situation.

Please always wash your hands and avoid closer contact than the recommended distance. For the latest update visit your local country restrictions and guidance, incl. if need of wearing a mask.

For pickup locations - we advise for effective scanning:

  1. Keep distance
  2. Set your phone's screen on the brightest light setting
  3. Keep your hands but also phone screen clean and crack-free for scanning and signing
  4. Check the opening hours but also rush hours to avoid too many people. Please note as the situation evolves our system may not be updated with latest opening hours on pick up locations.

For home delivery - we advise for effective scanning:

  1. Keep distance
  2. Set your phone's screen on the brightest light setting
  3. Keep your hands but also phone screen clean and crack-free for scanning and signing
  4. Update your phone number in your account setting, if the option is to notify a delivery time. Or comment to place the parcel at your neighbor.
  5. Note signatures may not be mandatory in these times, so be aware of lost packages and wrong handouts.
  6. Due to COVID-19 our delivery partners cannot guarantee deliveries within the estimated time frame for home standard and express delivery. And in case of a lockdown in your neighborhood, we will be unable to deliver.

Please see checkout information or which locations could be impacted via the following links:

UPS https://www.ups.com/it/en/service-alerts.page

DHL https://www.dhlparcel.nl/en/business/corona-europe


Payment options

Life Extension Europe has the following secure payment options available for you:

  • Credit card (Visa, Master Card, American Express)
  • Paypal
  • Bank transfer
  • Klarna
  • iDEAL
  • Giropay
  • Sofort

You will see which option if available for you at check-out.

Note: To eliminate fraud, we have placed a security policy as an algorithm, so you may experience issues with your credit card if you have a different country address and card registration. Please contact our Customer Care if you, after the first trial, still experience issues.


FAQ

Which countries does Life Extension Europe ship to?

  • Andorra
  • Austria
  • Belgium
  • Bulgaria
  • Canary Islands
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxemburg
  • Malta
  • Monaco
  • Norway
  • Poland
  • Portugal
  • Romania
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • Vatican City
  • Åland Islands

NOTE: We don't ship to overseas territories belonging to EU or EEC countries, such as Martinique and Reunion (France), Greenland and the Faroe Islands (Denmark), Netherlands Antilles (the Netherlands), the Falklands Islands, Bermuda etc. (The United Kingdom) or any other such overseas territories belonging to EU or EEC countries.

How can I track my order?

To help you follow your order, please note you will get a few e-mails in the coming days after your order placement:

  • An order invoice confirming your purchase
  • An order confirmation and a notification stating that your order is being processed
  • A notification that your order is being shipped from our warehouse
  • In most cases, you will also receive a tracking mail or SMS from your chosen shipping partner when the products have been shipped. Please check your account information to make sure that your e-mail and mobile phone number are present for this to happen.
  • In most cases, you will receive a tracking mail or SMS from your chosen shipping partner when the products have been delivered.

If you haven’t received the order confirmation or the invoice within 2-3 business days after you have placed your order or information on a shipped order, please contact us so we can ensure a smooth process.

Will you deliver my parcel during COVID-19?

Yes, at Life Extension Europe, we continue to help our customers and employees live healthier. We will do our absolute best to deliver your vitamins & supplements to support your immune system and well-being. You can see at checkout when selecting your address if our delivery partners' restrictions impact your location. Be aware we may have delays on the expected delivery date, but we do whatever we can to smoothen this experience for you.

Are delivery times as expected or affected by COVID-19?

The new safety conditions at our warehouse are no longer causing delays in shipping the products; however, the higher demand for potent nutritionals may trigger backorders and delays in delivery. Additionally, we experience increasing restrictions from our delivery partners to specific postal codes.

Are all pick up locations available for delivery during COVID-19?

Due to the current situation, some pick-up locations may be closed or unable to receive parcels without updating our system. Especially many retail activities such as shops, restaurants, bars, pubs, etc. are impacted. Please check local opening hours before picking up a parcel, or local restrictions.

But if I can’t get Pickup location - so is free delivery not for me?

To see if you can choose a pickup option near you, place your address at check-out. In case of no pickup location of interest or choice, or if you have local restrictions, you can choose to upgrade to Premier membership at £20 to receive a free choice of delivery option and no order limit*. Or you can subscribe to our newsletter for notification on free delivery campaigns.i.e.If you are at a destination, e.g., Canary Islands or island, you will only choose the Express Saver solution, which is not available for free shipping. However, if you are a Premier member, you will receive compensation. For more information go here. If you are still uncertain which option is the best one for you, reach out to our Customer Care team.

Is it possible to return items?

Yes, we have 100 days return policy. To start a return, please see Order Services.

Does COVID-19 impact product and delivery prices?

No, despite higher import costs from the US and higher demands, we still aim to make it as easy as possible for our customers to live healthier. We have reduced our Premier membership price to provide better service after recommendations from our customer survey. We have activated our biggest annual sale with great savings on ALL vitamins & supplements. We have increased employee shifts for better safety, faster shipping, and multi-language Customer Care support.