Life Extension Europe is serving customers in more than 30 countries in Europe, providing some of the best, most potent science-based nutritional products since 1995.
Free delivery on orders above £69.
If you have a cart valued £69 ex. delivery cost, you can choose Home Standard at check-out for free. In case you can only choose Home Saver, we recommend upgrading to Premier membership.
Free shipping as Premier
Enjoy unlimited Premier delivery, with no minimum order required. As we don't offer free delivery on Home Saver and if your location only has Home Saver as an option, you will be compensated with a lower cost than average as a Premier.
In example: If you purchase 3 orders for Home delivery in a year, you'll pay £21 with a cashback of 2% as a Basic customer. To enter the Premier membership at the cost only £20/year you receive free delivery, no limits WITH 4% cashback at the same time. Plus, lots of other benefits as Premier offers only and VIP access to launches. Explore all extra benefits as Premier.
With fast, hassle-free delivery, and a multi-language Customer Care team and health advisors to guide you, we are dedicated to helping you live healthier. When you shop at lifeextensioneurope.co.uk or another language storefront, we ship directly from our warehouse in the Netherlands through our trusted carrier partners.
We have different delivery options:
Home Standard, Home Saver, Free delivery on orders above £69 (Home), and Free delivery, no limit (Home) as a Premier customer with a subscription.
Delivery rates & policies
Our warehouse ships within 24-48 hours if orders are placed Monday-Friday before 11:00 CET, and within 72 hours in high season. The average delivery time is 2-4 business days (Monday to Friday) within Europe, and can vary depending on location and level of demand/ season.
Note, weekends and holidays are not business days, so if you place an order on a Saturday, the order will be processed on shipped on the following business day, Monday. In case of potential delays due to high demand or seasonal challenges, we'll communicate on our site and check-out. In case of limited stock availability, we will share this on site and potentially also call or write to you in case of refund, replacement, or new estimated delivery time.
In case of backorders or limited stock availability, we will share this on site and potentially also email you in case of refund, replacement, or new estimated delivery time. This is because we need to deliver the entire order in one shipment, hence we can't offer partial delivery as previously due to Brexit terms.
|Delivery option||Cost||Delivery details|
|Unlimited Premier delivery||£ 0||As a Premier customer with a subscription there is no minimum order required (Home Standard). And if your location only has Home Saver as an option, you will be compensated with a lower cost on Home Saver than average.|
|Home standard||£ 7 or Free on orders above £ 69||At an order size of £ 69 (ex delivery costs), see if you can get Home Standard delivery at checkout. If so, the parcel is delivered directly to your home. The carrier will make one delivery attempt at your home address. Then the parcel will go to the nearest Pickup location. If the parcel is not collected within 8 days, it will be returned to the warehouse in the Netherlands. Estimated delivery time is 2-4 business days.|
|Home Saver||£ 15||The parcel is delivered by UPS to your home address. UPS will make one delivery attempt at the home address. Then the parcel will go to the nearest registered Pickup location. If the parcel is not collected within 8 days, it will be returned to the warehouse in the Netherlands. Estimated delivery time 1-2 days, depending on your location. Note, islands may take longer in delivery time and few locations only have this option. See your choice in check-out.|
You are covered by our Satisfaction Guarantee! We don’t just have a 30-day return policy, as many do, we have a 100-day return policy with unopened bottles.
Prior to returning the products, we advise our customers to call or email our Customer Care team to ensure the refund is being processed accordingly.
Send return products to:
Service Logistics BV
(to: Life Extension Europe)
5928 PG Venlo
Please add your invoice number, or a copy of your invoice, to identify your returns together with the unopened product(s).
Ref Dealer NO: xxxx (to be found under the original package label)
Note - we don’t cover the return shipping costs. If you are shipping an item over £ 75 you should consider using a trackable shipping service or purchasing shipping insurance.
Also note, all refrigerated products item(s) are excluded from returns.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If the refund is based on a damaged product during transport to you, we proceed with your refund potentially included the cost of return (based on level and return form). A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your return is based on a wish to return due to wrong purchase, we will proceed with the refund as mentioned for the product only.
We replace unopened items if you are dissatisfied with your purchase. Please send us an email at email@example.com with your request or need for help, and then send your unopened product/products to:
Customs & order information
You will always find our prices include VAT and duties, and our delivery rates are fixed. VAT is charged based on the shipping country, which means you will be charged by the VAT rates in the country you ship your order to. This will appear on your order invoice.
Note, the Canary Islands, Malta, Jersey, Vatican and Liechtenstein are exempted from VAT from us, although there might be import duties and related costs from local authorities. The VAT reduction will be visible on your order invoice based on your local VAT reduction.
If you are ordering to a UK address, we ship DDP (Delivered Duty Paid), as most recommended due to Brexit, so you as a customer will not pay any extra duties or tariffs.
We will not have all US products in our European range due to EU legislation, even though we reformulate wherever it is possible to deliver an optimal product, and we will be the only distributor for European reformulated products.
Life Extension Europe has the following secure payment options available for you:
- Credit card (Visa, Master Card, American Express)
- Bank transfer
Note: To eliminate fraud, we have placed a security policy as an algorithm, so you may experience issues with your credit card if you have a different country address and card registration. Please contact our Customer Care if you, after the first trial, still experience issues.
To help you follow your order, please note you will get a few e-mails in the coming days after your order placement:
- An order confirmation and a notification stating that your order is being processed
- An order invoice confirming your purchase
- A notification that your order is being shipped from our warehouse
If you haven’t received the order confirmation or the invoice within 2-3 business days after you have placed your order or information on a shipped order, please contact us so we can ensure a smooth process.
You can also track your orders under ''My Account''. Go to Orders > View your recent Order > Click on package tracking.