Our Shipping Service
We have received great feedback from our customers concerning our Shipping Service. Although our customers are happy with our current shipping service with UPS, many have expressed interest in having another shipping provider to choose from. That is why we have introduced DHL as an additional shipping partner.
You can now choose between both DHL or UPS when you shop with us.
What our customers say
We have upgraded our shipping policy.
Get FREE Shipping - Always
Subscribe to our newsletter and get FREE Shipping on orders above £ 39 - always!
|Delivery Form||Delivery Partner||Estimated Delivery time||Delivery Terms||Delivery Costs||Delivery Benefits||Delivery Exceptions|
|Home Delivery||DHL or UPS||2-4 days||One try at home address. Then the order will go to the nearest Service Point.||£ 4,95||If you subscribe to our newsletter, you'll receive free shipping on orders above €/£ 39 or with no limits as a Premier. Otherwise, check if we run Free Shipping campaigns on this option.||Customers in The Canary Islands can only choose DHL Home Delivery. Customers in Malta & Cyprus, San Marino, Vatican City, Campione d'Italia - Livigno, Norway Switzerland, and Liechtenstein cannot choose this option.|
|UPS Express Saver||UPS||1 day||One try at home address. Then the order will go to the nearest Service Point.||Only £ 14,95||You can always choose to upgrade your delivery option to UPS Express Saver at the extra cost.||Customers in Malta & Cyprus can only choose this option. MyLEE Premier customers in these locations who subscribe to our newsletter receive FREE Shipping on all orders with UPS Express Saver.|
|Service Point Delivery||DHL or UPS||2-4 days||The order is delivered to a Service Point chosen by you||£ 4,95||If you subscribe to our newsletter and have an MyLEE account, you'll receive free shipping on orders above €/£ 39 or with no limits as a MyLEE Premier.||Customers in Malta & Cyprus, San Marino, Vatican City, Campione d'Italia - Livigno, Canary Islands, Norway Switzerland, and Liechtenstein cannot choose this option.|
Please note that full DHL shipping service will be launched in April 2018 for customers in the following countries: Austria, The Czech Republic, Denmark, Germany, Poland, Slovakia, and Slovenia. Until full DHL shipping service will be launched for customers in these countries, Home Delivery will be transported with DHL Europe+ for £ 4,95. MyLEE account shipping conditions apply.
Full DHL shipping service will be launched for customers in 2018 for customers in the following countries: France, Portugal, Spain, and the United Kingdom. Until full DHL shipping service will be launched for customers in these countries, Home Delivery will be transported with DHL Europe+ for £ 4,95. MyLEE account shipping conditions apply.
We ship within 24 hours
No matter which shipping provider you choose, we ship from our warehouse in the Netherlands within 24 hours Monday to Friday, if you order on normal working days before 14:00, Central European Time.
Expected delivery time is 2-4 days after you have placed your order, depending on your location in Europe. If you wish to order your parcel with express delivery, we do have this service as well.
You can use UPS Express Saver for our fastest shipping service at an additional cost of £ 14,95.
We have flat shipping rates
The shipping rates are fixed, and you will not be paying any extra fees.
Most of our products are produced in the US, why all EU import duties are included in our prices to avoid hidden costs when you shop with us.
Please note that this does not apply to customers in the following countries/territories, where you may experience additional import duties: Malta & Cyprus, San Marino, Vatican City, Campione d'Italia - Livigno, Canary Islands, Norway Switzerland, and Liechtenstein.
Additional import duties will be added to the invoice for your purchase.
You are covered by our
We strongly believe in the quality of our products. That's why you don't just get 30 days return right, as in many other web shops.
When you shop with us, you get a full 90 days return right.
If you for some reason are not satisfied with your purchase, you can return the product to us within 90 days of the purchase date, which figures on your original order confirmation for the order.
We will resend you your order, or refund the purchase, in case of damage. That's our Satisfaction Guarantee to you.
If you have any questions in regard to returns, please do not hesitate to contact our Customer Care agents at firstname.lastname@example.org or free-call numbers.
Please add your invoice number or a copy of your invoice, to identify your returns.
Product Returns Address:
Life Extension Europe B.V.
NL-1175 RH Lijnden