Order services

Delivery options

Life Extension Europe is serving customers in more than 30 countries in Europe, providing some of the best, most potent science-based nutritional products since 1995. With fast, hassle-free delivery, and a multi-language Customer Care team and health advisors to guide you, we are dedicated to helping you live healthier. When you shop at lifeextensioneurope.com or another language storefront, we ship directly from our warehouse in the Netherlands through our trusted carrier partners. 

We have different delivery options:
Pickup location/ parcel shops, Home Standard, Express Saver, Free delivery on orders above £69 (Home or Pickup), and Free delivery, no limit (Home or Pickup) as a Premier customer with subscription.

Delivery rates & policies

Our warehouse ships within 24-48 hours if orders are placed Monday-Friday before 10:00 CET, and within 72 hours in high season. The average delivery time is 2-4 business days (Monday to Friday) within Europe, and can vary depending on location and level of demand/ season.

Note, weekends and holidays are not business days, so if you place an order on a Saturday, the order will be processed on shipped on the following business day, Monday. In case of potential delays due to high demand or seasonal challenges, we'll communicate on our site and check-out. In case of limited stock availability, we will share this on site and potentially also call or write to you in case of refund, replacement, or new estimated delivery time.

In case of backorders or limited stock availability, we will share this on site and potentially also email you in case of refund, replacement, or new estimated delivery time. This is because we need to deliver the entire order in one shipment, hence we can't offer partial delivery as previously due to Brexit terms.


Delivery option
Cost
Delivery details
Unlimited Premier delivery £ 0As a Premier customer with a subscription there is no minimum order required (Pickup location and Home Standard). And if your location only has Express Saver as an option, you will be compensated with a lower cost on Express Saver than average.
Pickup location£ 5 or Free on orders above £ 69 At an order size of £ 69 (ex delivery costs), see if you can get pickup location at checkout. If so, collect your parcel at a pickup location that suits you, chosen by you at check-out. If the parcel is not collected within 8 days, it will be returned to the warehouse in the Netherlands. Estimated delivery time is 2-4 business days. Saturday is increasingly a possibility at most Pickup locations.
Home standard£ 7 or Free on orders above £ 69  At an order size of £ 69 (ex delivery costs), see if you can get Home Standard delivery at checkout. If so, the parcel is delivered directly to your home. The carrier will make one delivery attempt at your home address. Then the parcel will go to the nearest Pickup location. If the parcel is not collected within 8 days, it will be returned to the warehouse in the Netherlands. Estimated delivery time is 2-4 business days.
Express Saver£ 15The parcel is delivered by UPS to your home address. UPS will make one delivery attempt at the home address. Then the parcel will go to the nearest registered Pickup location. If the parcel is not collected within 8 days, it will be returned to the warehouse in the Netherlands. Estimated delivery time 1-2 days, depending on your location. Note, islands may take longer in delivery time and few locations only have this option. See your choice in check-out.

NOTE: Please do not write the Pickup location address as your own address delivery as this can cause avoidable delays in delivery. To determine your location and delivery options, we'll use your *Click delivery option* and your delivery address when you're signed in to your account; otherwise, we'll use your IP address.


Free delivery

Free delivery on orders above £69.

If you have a cart valued £69 ex. delivery cost, you can choose a pickup location near you or Home Standard at check-out for free. In case you can only choose Express Saver, we recommend to upgrade to Premier membership.

Free shipping as Premier

Enjoy unlimited Premier delivery, with no minimum order required. Plus free delivery choice of Pickup location and Home Standard. As we don't offer free delivery on Express Saver and if your location only has Express Saver as an option, you will be compensated with a lower cost than average as a Premier.

In example: If you purchase 3 orders for Home delivery in a year, you'll pay £21 with a cash back of 2% as a Basic customer. To enter the Premier membership at the cost only £20/year you receive free delivery, no limits WITH 4% cash back at the same time. Plus, lots of other benefits as Premier offers only and VIP access to launches. Explore all extra benefits as Premier.

Explore all extra benefits as Premier.


Returns

You are covered by our Satisfaction Guarantee! We don’t just have a 30-day return policy, as many do, we have a 100-day return policy with unopened bottles. 

Prior to returning the products, we advise our customers to call or email our Customer Care team to ensure the refund is being processed accordingly. 

Send return products to:

Service Logistics BV

(to: Life Extension Europe)

Edisonstraat 6

5928 PG Venlo

The Netherlands

Please add your invoice number, or a copy of your invoice, to identify your returns together with the unopened product(s).

Ref Dealer NO: xxxx (to be found under the original package label)

Note - we don’t cover the return shipping costs. If you are shipping an item over £ 75 you should consider using a trackable shipping service or purchasing shipping insurance.

Also note, all refrigerated products item(s) are excluded from returns.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If the refund is based on a damaged product during transport to you, we proceed with your refund potentially included the cost of return (based on level and return form). A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your return is based on a wish to return due to wrong purchase, we will proceed with the refund as mentioned for the product only.

Replacements

We replace unopened items if you are dissatisfied with your purchase. Please send us an email at info@lefeurope.com with your request or need for help, and then send your unopened product/products to:

Satisfied family outside with mother and the son on the fathers shoulder's

Customs & order information

You will always find our prices include VAT and duties, and our delivery rates are fixed. VAT is charged based on the shipping country, which means you will be charged by the VAT rates in the country you ship your order to. This will appear on your order invoice.

Note, the Canary Islands, Malta, Jersey, Vatican and Liechtenstein are exempted from VAT from us, although there might be import duties and related costs from local authorities. The VAT reduction will be visible on your order invoice based on your local VAT reduction.

If you are ordering to a UK address, we ship DDP (Delivered Duty Paid), as most recommended due to Brexit, so you as a customer will not pay any extra duties or tariffs.

We will not have all US products in our European range due to EU legislation, even though we reformulate wherever it is possible to deliver an optimal product, and we will be the only distributor for European reformulated products.


COVID-19

We unfortunately still experience local restrictions from our carrier partners to certain postal codes and pickup locations. We will inform as much as possible and we truly appreciate your understanding in this situation.

Since March our warehouse has been working in shifts. Our top priority is the health of our customers and employees, and it is important we continue to help our customers and employees live healthier. We will continue providing vitamins & supplements to support your immune system and well-being. The new safety conditions are no longer causing delays in shipping the products, however the extra high demand for potent nutritionals may trigger backorders and delays in shipping. Additionally, we experience increasing restrictions from our delivery partners to certain postal codes and pick up locations. We will inform as much as possible and we truly appreciate your understanding in this situation.

Please always wash your hands and avoid closer contact than the recommended distance. For the latest update visit your local country restrictions and guidance, incl. if need of wearing a mask.

For pickup locations - we advise for effective scanning:

  1. Keep distance
  1. Set your phone's screen on the brightest light setting
  1. Keep your hands but also phone screen clean and crack-free for scanning and signing
  1. Check the opening hours but also rush hours to avoid too many people. Please note as the situation evolves our system may not be updated with latest opening hours on pick up locations.

For home delivery - we advise for effective scanning:

  1. Keep distance
  1. Set your phone's screen on the brightest light setting
  1. Keep your hands but also phone screen clean and crack-free for scanning and signing
  1. Update your phone number in your account setting, if the option is to notify a delivery time. Or comment to place the parcel at your neighbor.
  1. Note signatures may not be mandatory in these times, so be aware of lost packages and wrong handouts.
  1. Due to COVID-19 our delivery partners cannot guarantee deliveries within the estimated time frame for home standard and express delivery. And in case of a lockdown in your neighborhood, we will be unable to deliver.


Payment options

Life Extension Europe has the following secure payment options available for you:

  • Credit card (Visa, Master Card, American Express)
  • Paypal
  • Bank transfer
  • Klarna
  • iDEAL
  • Giropay
  • Sofort

You will see which option if available for you at check-out.

Note: To eliminate fraud, we have placed a security policy as an algorithm, so you may experience issues with your credit card if you have a different country address and card registration. Please contact our Customer Care if you, after the first trial, still experience issues.

Andorra
Austria
Belgium
Bulgaria
Canary Islands
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxemburg
Malta
Monaco
Netherlands 
Norway
Poland
Portugal
Romania
San Marino
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Kingdom
Vatican City
Åland Islands

To help you follow your order, please note you will get a few e-mails in the coming days after your order placement:

  •  An order confirmation and a notification stating that your order is being processed
  •  An order invoice confirming your purchase
  •  A notification that your order is being shipped from our warehouse

If you haven’t received the order confirmation or the invoice within 2-3 business days after you have placed your order or information on a shipped order, please contact us so we can ensure a smooth process.

You can also track your orders under ''My Account''. Go to Orders > View your recent Order > Click on package tracking.

Yes, at Life Extension Europe, we continue to help our customers and employees live healthier. We will do our absolute best to deliver your vitamins & supplements to support your immune system and well-being. You can see at checkout when selecting your address if our delivery partners' restrictions impact your location. Be aware we may have delays on the expected delivery date, but we do whatever we can to smoothen this experience for you.
The new safety conditions at our warehouse are no longer causing delays in shipping the products; however, the higher demand for potent nutritionals may trigger backorders and delays in delivery. Additionally, we experience increasing restrictions from our delivery partners to specific postal codes.
Due to the current situation, some pickup locations may be closed or unable to receive parcels without updating our system. Especially many retail activities such as shops, restaurants, bars, pubs, etc. are impacted. Please check local opening hours before picking up a parcel, or local restrictions.
No, despite higher import costs from the US and higher demands, we still aim to make it as easy as possible for our customers to live healthier. We have reduced our Premier membership price to provide better service after recommendations from our customer survey. We have activated our biggest annual sale with great savings on ALL vitamins & supplements. We have increased employee shifts for better safety, faster shipping, and multi-language Customer Care support.
Yes, we have 100 days return policy for unopened products. To start a return, please see details under Returns
General settings